ez66's Privacy Policy

Introduction and Purpose of This Policy

ez66 is a trusted online casino and sports betting platform in Bangladesh. This Privacy Policy ("Policy") document describes how ez66 ("we", "our", or "the Platform") collects, processes, stores, and protects the personal information of you ("user", "member", or "you").

By registering with ez66 or using our services, you are considered to have agreed to the terms of this Privacy Policy. This policy is an integral part of our Terms and Conditions.

We believe you should have full control over your personal information. That is why we always operate with transparency and inform you of what information we collect, why we collect it, and how it is used.

How Information Is Collected

ez66 may collect your information through various methods. These methods are described in detail below:

Direct Collection

When you create an account on ez66, log in, manage transactions, or contact our customer support, you provide information to us directly.

Automatic Collection

Some information is collected automatically while you use our platform. This includes your device information, browser type, IP address, and your pattern of platform use.

Collection Through Third Parties

We use certain trusted third-party services for identity verification and financial transaction processing, and these services share the necessary information with us.

What Types of Information Are Collected

We may collect the following types of information to operate our services:

Personal Identity Information

• Full name, date of birth, and nationality
• National ID (NID) or passport number (for verification purposes)
• Residential address
• Email address and mobile number

Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers (for transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history

Technical Information

• IP address and geographic location
• Device type, operating system, and browser version used
• Session information and login history
• Gaming activity records

Communication Information

• Records of conversations conducted through live chat
• Details of email communications
• Customer complaint and resolution history

Purpose of Using Your Information

ez66 uses collected information only for legitimate and specific purposes. The main purposes for which information is used are as follows:

• Account Management: To create, verify, and properly manage your account.
• Transaction Processing: To complete secure deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
• Identity Verification: To confirm legitimate identity in order to prevent fraud and money laundering.
• Customer Service: To quickly resolve your questions, complaints, and issues.
• Platform Improvement: To analyse your usage patterns and improve the quality of our services.
• Security: To prevent unauthorised access, fraud, and misuse of the platform.
• Responsible Gaming: To identify unusual gaming behaviour and ensure your protection.
• Legal Obligations: To comply with applicable laws and regulations and to respond to requests from authorities.

We will not use your information beyond the purposes stated above. If there is a need to use your information for any new purpose in the future, we will notify you in advance.

Information Storage and Protection

ez66 gives the highest priority to protecting your information. We apply industry-standard technical and administrative measures to keep your data safe from unauthorised access, alteration, disclosure, or destruction.

Technical Security Measures

• All data transfers are protected by SSL (Secure Sockets Layer) encryption.
• Sensitive data (such as passwords) is stored using AES-256 encryption.
• Information is stored on secure, encrypted data servers.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication (2FA) is in place.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, information may be retained for as long as necessary to meet legal obligations, resolve disputes, and enforce our agreements.

Important: No digital platform can guarantee 100% cybersecurity. However, we follow industry best practices and make every effort to protect your information.

Sharing Information with Third Parties

ez66 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Processors

Necessary information is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used only for the specific transaction concerned.

Identity Verification Services

Limited information may be shared with trusted verification services for fraud prevention and KYC (Know Your Customer) processes.

Legal Obligations

Information may be provided to the appropriate authorities as part of a court order, government directive, or legal process. In such cases, we provide only the information that is legally required.

Business Succession

If there is a change in ownership or management of ez66 for any reason, your information may be transferred to the new management authority. However, all terms of this policy will remain in effect.

Outside the circumstances described above, we do not share your personal information with any third party without your consent.

Cookies and Tracking Technologies

ez66 uses cookies and similar tracking technologies to improve your experience and ensure the smooth operation of the platform.

Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the platform. Without them, login, transactions, and account management are not possible.
• Functionality Cookies: These cookies are used to remember your preferences and settings.
• Analytics Cookies: These collect anonymous statistics to understand how the platform is used, which helps improve the service.
• Security Cookies: These are used to detect fraud and ensure account security.

Managing Cookies

You can accept or reject cookies through your browser settings. However, rejecting certain cookies may affect your ability to use some features of the platform.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies or incomplete information in your data.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (this may not be possible where legal obligations apply).
• Right to Restrict Processing: The right to request that processing of your information be temporarily suspended in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured and readable format.
• Right to Object: The right to object to the processing of your information in certain circumstances.

To exercise any of the above rights, please contact us at [email protected] or through live chat. We will endeavour to respond to your request within 30 business days of receipt.

Privacy of Minors

ez66 is a platform operated for adults only. Only those aged 21 or above may open an account and use the platform.

We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor is using our platform, we will immediately close their account and delete all their information.

If you believe that a minor has registered on our platform, please contact us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Contact

We reserve the right to update this Privacy Policy from time to time. When significant changes are made, we will update the "Last Updated" date at the top of the policy and will endeavour to notify you by email or through the platform.

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend that you visit this page regularly.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will process your request as soon as possible. We are committed to your trust and always work to protect your personal information.